Select Next.ģ) Type the requested information and select Send code.Ĥ) Type the security code into Verify your identity, then select Next.ĥ) Type in your New password. Then select Next.Ģ) We'll ask where you'd like to get your security code. The first thing you’ll want to do to protect your account is to change your password.ġ) Go to Recover your account and type in the email address, phone number, or Skype name you use to sign in.
Sadly, it seems to have fallen by the wayside.I'm sorry to hear this happened to your account! I would recommend trying the recovery steps from How to recover a hacked or compromised Microsoft account People expect a certain level of expertise and quality here. I honestly doubt I'll ever receive an intelligent reply.Īnd typos in a tutorial? A tutorial where one is supposed to make registry changes? Registry typos can be disastrous. The last thread I started in this forum (No Browser But Edge Will Connect) has now gone 3+ weeks without a response. More and more I'm becoming disillusioned with the caliber of responses I get. In the past I've turned to these kinds of places when I couldn't figure it out myself. Shouldn't somebody here have known? These events make me question the whole rationale of using forums like this. I hardly have the computer knowledge that most of you responders possess, yet I sort of remembered that there was a way around this. And why it's not already in some sort of tutorial.
I rebooted, entered the new password, uninstalled the software the scammer had put on the laptop and all is well.īut it makes me wonder why nobody else on this forum knew that. Go to the command prompt as before and rename to utilman.exe.
Put the Windows 10 disk back in the optical drive and reboot using that disk. Where is the Windows user name and is the NEW password When the laptop gets to the log in screen, click on the Ease Of Access icon on the bottom right of the screen which now brings up a command prompt screen. ⦁ Go into Troubleshoot/Advanced Options/Command Promptīack up a file called utilman.exe and overlay it with cmd.exe
⦁ěoot from Windows 10 disk and selected Repair I went through some documents from an old computer and found thisĬreate a new user or reset Windows 10 password with command prompt It goes on to say that an unspecified error occurred during System Restore (0x80070091) Your computer's system files and settings were not changed. The Restore finally finished with the message System Restore did not complete successfully. Isn't there some way to use the W10 disk, go to a command prompt and type in some commands to obliterate the password? Cause this Restore doesn't appear to be doing the trick.
It has been doing this for the last 2 hours. Inside that box is a white bar that is constantly filling from left to right with a green bar. It now has this little box labeled System Restore. I went to System Restore and tried to restore it to a date before the 'Microsoft' phone call. I then again accessed the Advanced options, and this time was not prompted for a password. I broke out the W10 disk and booted from it. Every pertinent option seemed to want the Windows password to continue. The 4th restart gave me the advanced startup options. I turned off the laptop 3 times with the power button. The upshot is that he is now out 200 bucks, they want more money and until he pays them more, he is locked out of his computer, since the scammer changed the password.
To make matters worse he actually gave them his Windows password. The scammer had the scamee (my brother's friend) enter some code and his laptop was now being controlled remotely. Not only did he take the call, but he agreed to pay 'Microsoft' $200 to fix the problems. My brother's best friend is a nice enough guy, but FAR from being the sharpest knife in the drawer.Ī couple days ago he got a call from 'Microsoft', telling him that his computer was infected with a multitude of viruses.